I created Goose Guide Bot to tackle a key challenge at Hack the North: overwhelming organizer support demands. Using Retrieval-Augmented Generation (RAG), the bot answered hacker questions on Slack by pulling information from resources like our Hacker Handbook and live announcements. With an average response time of under 10 seconds, it significantly outpaced the previous human average of 10 minutes, improving efficiency and user experience.
Built with Voiceflow and the Bolt Framework for TypeScript, Goose Guide Bot handled 835 questions from nearly 300 users during the event, saving organizers 14 hours of manual work. It achieved an 83% success rate, and monitoring tools ensured any low-confidence responses were flagged for follow-up. This seamless combination of automation and oversight made it an indispensable tool.
By providing 24/7 support, Goose Guide Bot transformed how hackers accessed event information. Watching it in action—helping users even as organizers rested—was incredibly rewarding. As an open-source project, it’s available for others to explore and adapt, paving the way for more innovative solutions in the future.
Goose Guide Bot is open-source on GitHub, I also made a full course on how I made it and a technical deep dive.
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